Terms

The deal

You pay monthly. We run the software. Either side can end it with thirty days’ notice, and there is no termination fee, no multi-year lock-in, and no auto-renewing three-year term you have to diarise a year ahead to escape.

Annual prepay gets fifteen percent off. If you leave mid-year on an annual plan, we refund the unused months.

Your data is yours

Case records, price lists, family contacts and documents belong to the funeral home. Not to us. We hold them to run the service and for no other purpose.

Export is available at any time, in a machine-readable format, including after you have given notice. We do not hold data hostage as a retention tactic — a company that needs to do that has already lost the argument.

What you are responsible for

• The accuracy of what goes into a filing. The software drafts and checks; a licensed director signs.
• Keeping staff accounts current — removing people who have left is your call, not something we can see.
• Your own regulatory obligations. Vestamere helps you comply with the FTC Funeral Rule and your state’s requirements; it does not assume them for you.

What we are responsible for

• Keeping the service available and the data intact.
• Telling you promptly and specifically when something breaks, including when the cause was us.
• Not changing the commercial terms mid-month. Price changes apply at your next renewal, with notice, and you can leave instead.
• Everything in the Privacy page, which forms part of these terms.

Protected health information

Where Vestamere processes protected health information on your behalf, a business associate agreement governs it and takes precedence over anything on this page that conflicts with it.

When something goes wrong

You can sue us. There is no mandatory arbitration clause and no class action waiver. We think a company confident in its product does not need to remove your right to a court.

Our financial liability is capped at what you have paid us in the preceding twelve months. That is a real limit and we are stating it plainly rather than burying it — a small company cannot underwrite an unlimited claim, and pretending otherwise would be dishonest.

Ending it

Give us thirty days. Take your export. We delete our copies except what the law requires us to retain, and we tell you what that is.

We can end it too — for non-payment, or if the service is being used in a way that puts families at risk. Not for asking hard questions, and not for saying so publicly.